My Order Was Never Delivered
Shipping by air, which takes 2-3 weeks, can sometimes be delayed by various factors out of our control such as service, or customs interruptions.
The parcel may still be in transit. If it cannot be delivered to you for whatever reason, it will be shipped back to us by the local courier company. They ship the parcel back using the same shipping method, which doubles the waiting time. Since there is no tracking, we have no insight on where the parcel is, and we also cannot guarantee the parcel will make it to you as stated in our terms.
Can I Get A Refund?
The opportunity to receive a refund will only become available once the parcel reaches our warehouse. Once it does, we can execute the full refund.
If the parcel reaches our warehouse, we will email you same day, and inform you of the reason for its unsuccessful delivery. We will then be able to ship it out again.
Claim My Parcel
If you are provided with a tracking link and it states your order was delivered, but that is not the case, please feel free to contact us to claim your parcel. We will make sure to get your order to you!