Orders
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No worries! Please fill this form as soon as possible Important Please do not fill this form if your order was already shipped. We won't be able to update your address or the content of your order.
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I've received the wrong item(s)
In rare scenario mistakes happen! Please excuse us when they do. We will do everything we can to make it right. Please contact us immediately with the following information: Your order number. The missing item. Pictures of the item(s) you received in which we can also see the Barcode on the bag... -
An item in my order is missing
We might have split your order or emailed you about it. We might have sent partially your order if an item is missing because it is no longer in stock or removed the item from your package for specific reasons. If it's the case, you can find the information within your Rise account or via the ema... -
My order is Fulfilled, what does it mean?
The order status page updates in real-time as the status of the shipment changes. The possible statuses are: Confirmed - You successfully completed the checkout process, but we have yet to ship or fulfill the order. Fulfilled - The order has been packed and dispatched to the carrier. Your Shipm... -
I still have not received my order
My Order Was Never Delivered Shipping by air, which takes 2-3 weeks, can sometimes be delayed by various factors out of our control such as service, or customs interruptions. The parcel may still be in transit. If it cannot be delivered to you for whatever reason, it will be shipped back to us ... -
If you ordered an item that is on backorder, we will ship it to you as soon as the item is back in stock. We are rarely out of stock for more than 2-4 weeks. Despite our best efforts to prevent items being out of stock, it does happen sometimes due to high demand. If an item is on backorder, the...
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We are so sorry about this. Please send contact us here and make sure you have the following information available: Your Order# Item Name and size Photo(s) and/or video(s) that shows: The damage on the item as clearly as possible Full-length photo of the item The packaging the item cam in with ...