Shipping

  • Canada Post Strike Ended - Standard Shipping Available

    Canada Post operations have resumed. For the latest news, please check Canada Post latest updates here. We continue to offer alternative shipping methods like UPS & DHL depending on the shipping region.

  • Latest Order Date for Christmas Delivery

    Here are the last order date estimates to get your package for Christmas Christmas Delivery Deadline | Destination | Shipping Method | Deadline | Carrier | | ----------- | --------------- | -------- | ------- | | Canada | Purolator Ground | Tue, Dec 17, 2024 | Purolator | | Canada | Purolator E...

  • When will you ship my order?

    To avoid confusion, please note that processing, and shipping transit times (estimated at checkout) are two different things. If you paid for an expedited shipping method, your order will naturally arrive more quickly than standard shipping methods once it has been picked up by the carrier, and l...

  • Available shipping methods

    CANADA | SHIPPING METHOD | ESTIMATED TRANSIT TIME | TRACKING | | --------------- | ---------------------- | -------- | | Expedited Parcel | 3-7 Business Days | Yes | | Xpress Post | 2-4 Business Days | Yes | | Purolator | 2-4 Business Days | Yes | | UPS | 2-4 Business Days | Yes | USA | SHIPPI...

  • How do I track my order?

    I have an account: You can check your order status by logging into your account here. Ordered as a guest: Please contact for any updates regarding order status. If you ordered using Standard Shipping, Free Standard Shipping, or Small Packet by Air/Surface, you will not have tracking options b...

  • Can I change my shipping address?

    For your safety, we cannot change the delivery address once the package has been shipped. Please contact as soon as you notice the mistake, and our Support Team will inform you of whether changing the address is a possibility.

  • My package is "delivered", but I have not received it

    If your tracking information states your package was "Delivered," but you have yet to receive it, we recommend you check with your neighbours, or concierge to see if anyone has collected the package on your behalf as well as verifying your community mailbox or parcel locker. If within 24 hours i...

  • Customs & Duties

    What is sales Tax? As you know, when buying goods at a store, governments will charge a sale tax on goods and services. Taxes will change depending on your location (VAT, GST, TPS, etc.). When you complete a purchase on Rise from outside of Canada, we will not charge you taxes. This is because th...

  • Do you ship to P.O boxes?

    If you rent a Post Office (PO) Box, and would like your order to be shipped there, we can do that. Simply ensure the information is indicated on your shipping/delivery address at checkout and select our Standard Delivery option (Canada Post). If you want to receive your package at work, please e...

  • Do you ship to military addresses?

    Yes, we deliver to military addresses. Please make sure you always use the APO or FPO address so your package is handled by the military system. Please note that DHL Express cannot deliver to military addresses. If you select this shipping method, we will use Canada Post's equivalent shipping met...

  • I can't be there to receive by package

    If you can’t modify your delivery address, and no one else can accept the delivery, it will be returned to us after 2 weeks in most regions and we will notify you as soon as we receive it. We can hold the package here to ship it again once your country accepts packages or at your convenience.